Shipping policy

Last Updated: 19 June 2026

Thank you for shopping with Ouffits. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed within 5–7 business days after order confirmation and successful payment verification.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During product launches, limited drops, sales, promotional events, or periods of high order volume, processing times may be extended. Customers will be notified if significant delays occur.

Prepaid orders are generally prioritized for processing and dispatch.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Ouffits may offer free shipping on selected products, promotions, or order values at its sole discretion.

Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 5–7 business days

  • Non-Metro Cities: 7–10 business days

  • Remote Locations: 10–14 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on courier operations, weather conditions, public holidays, regional restrictions, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp containing tracking information.

Customers can track their shipment using the tracking link provided in the shipping confirmation message.

Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible orders and locations.

COD orders may be verified through phone call, SMS, WhatsApp, or OTP confirmation before dispatch. Ouffits reserves the right to cancel any unverified COD order.

Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If a delivery cannot be completed due to:

  • Incorrect address

  • Incomplete address

  • Unreachable customer

  • Refusal to accept delivery

  • Failure to respond to courier communications

the shipment may be returned to Ouffits.

Additional shipping charges may apply for re-dispatching returned orders.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Ouffits shall not be responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details provided by the customer.

Shipping Delays

While we strive to ensure timely deliveries, Ouffits shall not be held liable for delays caused by:

  • Courier partner delays

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Transportation disruptions

  • Any other circumstances beyond our reasonable control

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

please contact us within 48 hours of delivery with clear photographs or videos showing the issue.

Upon verification, Ouffits will provide an appropriate resolution, which may include a replacement, exchange, or refund in accordance with our Refund Policy.

International Shipping

Currently, Ouffits ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Information

For shipping-related questions, please contact:

Email: support@ouffits.com

Ouffits
Yusufpur Chak Shahveri
Greater Noida, Gautam Buddha Nagar
Uttar Pradesh – 201301
India