Refund policy
Ouffits operates on a limited-drop model — each product is released in small, city-specific batches with no restocks. Because of this, we do not accept returns, exchanges, or refunds for reasons such as change of mind, wrong size ordered, or personal preference.
Replacement Eligibility
We only offer a free replacement if:
You received a damaged product
You received a defective product (manufacturing or print defect)
You received the wrong product (different from what you ordered)
How to Raise a Replacement Request
Contact us within 48 hours of delivery at support@ouffits.com.
Attach clear photos of the issue and an uninterrupted unboxing video. The video must start before the sealed package is opened and clearly show the parcel, the unboxing, and the product.
Requests without a valid unboxing video will not be accepted.
Include your order number and registered email/phone in the request.
Review Process
Our team will review your claim and respond within 3-5 business days. If approved, we'll send a free replacement, subject to stock availability. If the item is out of stock, we'll issue a refund to your original payment method instead.
Damages and Issues
Please inspect your order as soon as it arrives. If there's a manufacturing defect, damage, or you've received the wrong item, reach out to us immediately with the details above so we can resolve it quickly.
Size & Fit
We do not offer size exchanges. Please check our Size Guide carefully before placing your order, as all sales are final once shipped for size-related concerns.
Non-Returnable / Non-Refundable
Sale items, gift cards, and any item marked as final sale are not eligible for return, replacement, or refund under any circumstances. Items that have been worn, washed, altered, or damaged after delivery are also not eligible.
Order Cancellation
Orders can be cancelled only before they are shipped. Once an order has shipped, it cannot be cancelled. To cancel, email support@ouffits.com as soon as possible after placing your order.
Refunds (where applicable)
Refunds are only issued when an approved replacement item is unavailable in stock. In such cases, the refund will be credited to your original payment method within 7–10 business days. If more than 15 business days have passed since approval and you haven't received your refund, please contact us at support@ouffits.com.